Hi Gavin, Hope you are well and not working TOO hard! Lisa here, not sure if you remember me but I’ve been coming to VCI since its conception in 2005. I just wanted to express my disappointment at being unable to get a 10-15min appointment tio iron out my forehead and a lip touch up. Everytime I phone, I am told you are booked out till next February or so. Last time I visited was with Christine who, I’ve been told is no longer working there. I wasn’t offered an alternative Dr, and I asked to please be called back if there were any cancellations after 4.30pm as I too am “flat out” at work. I realise that the institute has grown substantially over the years and I am happy for your success. Just, as I said, a little saddened that although, not one of your more “affluent” clients I was confident and comfortable with the service and as regular as I could afford to be. All the best for the future. Kind Regards, Lisa McMahon
Hi Lisa, Just read this email . Sorry to have made you wait… you are a VIP to us, especially because you have been coming for so long. If you can’t get an appointment, just email me on firstname.lastname@example.org and I’ll fit you in.