Cancellation Policy

Due to the shortage of availability of appointments we require that you make all changes or cancellations to appointments at least 48 hours or more prior to the time of your appointment. Any changes or cancellations to appointments in less than 48 hours will result in forfeiture of any deposit or consult fee which was paid to secure the appointment. If a deposit or consult fee was not paid, a $100 cancellation fee is charged.

Please note that this policy applies to all appointments, including reviews and teleconference appointments.

To cancel or reschedule your appointment phone our Customer Care team on 1300 863 824.

Making appointments is easy!

There are several appointment options available, our friendly Customer Care team members will be able to talk you through your concerns and who to book with.

Appointment types:

  • Skin Therapist. For all your dermal and beauty treatment consultations. Our highly trained Skin Therapists provide you with a complete skin analysis and design a treatment program that suit your lifestyle and needs.
  • Cosmetic Nurse. Our Cosmetic Nurses consult for cosmetic injection treatments, some skin laser treatments and double chin fat dissolving injections.
  • Cosmetic Doctor. Our cosmetic doctors consult for cosmetic injection treatments and some skin laser treatments.
  • Surgeons. The surgery team consult for liposuction procedures.

For more information on our team visit the about us page.

Call 1300 863 824 and our team will find you a suitable appointment date and time with us to begin solving your cosmetic concerns.
To make your appointment we will require a few details to create your patient profile for the booking. The process will take between 2 – 5 minutes depending on the discussion length.