Frequently Asked Questions for online store

 

1.    How much is the delivery charge?

Shipping to Australia is free. We do not currently ship overseas.

2.    How soon will I receive my products?

We send all products Express Post. Orders placed before 12pm will be shipped on the same day, and those after 12pm will be shipped on the next business day.

3.    What is the refund policy?

Should you have a concern with your product, please let us know, and we’ll see what we can do about it. We want you to be happy with your purchase, and its effectiveness on your skin, so we will do all we can to help you with this, even if it means an item swap or refund.

4.    I haven’t received my products – what should I do?

Contact The Victorian Cosmetic Institute on 1300 863 824 with your order receipt number.